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1. Introduction

VizitDoc is the the author and publisher of the internet resource and or any other web name as may be deemed fit in future or a number of names. We may refer to VizitDoc as “VizitDoc” or “Vizitdoc” or “” or “” or “Site” or “us,” or “we” or “our”. “Doctor / Clinic / User” shall refer to any doctor or professional or hospital or clinic using this service for providing online and telephonic scheduling and appointment for various purposes. “Patients” shall refer to an end user using the services to book or schedule or modify or rescheduling an appointment, or utilize any other aspect of the services. “You” or “your” or “them”, “him/her” or “their” shall refer to Patients, Doctors, Clinics, Agents, Associates or Affiliates.
The terms and conditions governing your use of the Site and other mode of communication (hereinafter referred to as Acceptable Use Policy “AUP”) are mentioned below.

1.1 By signing up as a doctor or a patient(end user) or accessing the Website or other products from us to use the Services, either through the website or other electronic medium(including email) or via voice communication(both telecommunication of phone and mobile and face to face communication) or any any other form, you irrevocably acknowledge, accept and agree to the following terms set forth by the AUP, which are made keeping in mind the best interest of everyone who uses VizitDoc and its products and services.

1.2 We DO NOT provide any medical advice and we DO NOT have any medical expertise in any capacity.

1.3 The services provided by VizitDoc for appointment of doctor or any other services which may be released in the future or information received from our platform(both from and telecommunication) is not a substitute for, nor does it replace professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified healthcare professional.

1.4 The Information that you obtain or receive from, and its employees, contractors, partners, sponsors, advertisers or otherwise on the Site is for informational and logistical purposes only.

1.5 By accepting this AUP, you are also accepting and agreeing to be bound by the Privacy Policy.

2. Nature of Business(products or services)

2.1. You agree and understand that is an internet enabled electronic(online) and telephonic enabled offline platform that facilitates as a healthcare search engine, which is into the service that allows its users to find a nearby doctor, see their availability according to the parameters set forth (in accordance with the doctors and clinics) by us and instantly book an appointment with doctors, clinics or hospital. VizitDoc will ensure end users are provided confirmed appointment on the Book facility. However, VizitDoc has no liability if such an appointment is later cancelled by the Doctor or clinic, or the same Doctor is not available for appointment.

2.2. Your use of information provided on the Site is solely at your own risk. Nothing stated or posted on the Site or available through any service is intended to be, and must not be taken to be, the practice of medicine or the provision of medical care.

2.3. Vizitdoc’s relevance algorithm for the Doctors or clinics is a fully unbiased automated system that lists them, their profile and information regarding their Practice and services(for clinics) on its Website and on VizitDoc’s Internal portal which will be used for telephonic communications and scheduling appointments via telecommunication. These listings of Doctors or clinics do not represent any fixed objective ranking or endorsement by VizitDoc. VizitDoc will not be liable for any change in the relevance of the Doctors or clinics on search results, which may take place from time to time. The listing of Doctors and clnics will be based on automated computation of the various factors including inputs made by the Users including their specializations and departments. Such factors may change from time to time, in order to improve the listing algorithm. We thrive to create a randomised listing order for all doctors or clinics but VizitDoc in no event will be held responsible for the accuracy and the relevancy of the listing order of the Doctors or clinics on the Website.

2.4. While making use of VizitDoc’s products and other services such as payment gateway, sms alerts, your profile on our platform or any other services inter alia, you agree that your use of the Site shall be strictly governed by this AUP.

3. Content in our platform

3.1. You as a Doctor or Clinic agree that all information related to your listing / posting or any other information on our platform provided by you shall “not be fraudulent, misrepresent, mislead”.

3.2 You as a patient or end user agree that all your profile and account information “shall not be fraudulent”.

3.3. Your activity as listing / posting content on our platform shall not be obscene, contain pornography or contain “indecent representation of men and women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986.

3.4. You agree that your listing, posting and / or Information: if you use the Site by registering on the Site, you are responsible for maintaining the confidentiality of your User ID, password, email address and for restricting access to your computer, computer system, computer network and your VizitDoc account, and you are responsible for all activities that occur under your User ID and password. If you access the Site using any electronic device other than by registration on the Site, the AUP remains applicable to you in the same manner as if you are a registered user on the Site.

3.5 VizitDoc collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Doctors listed on the Website, such as their specialization, qualification, fees, location, visiting hours, and similar details. VizitDoc takes reasonable efforts to ensure that such information is updated at frequent intervals. Although VizitDoc screens such processes regularly, it cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.

3.6 The Site contains information including Your Information, VizitDoc's information and information from other users. You agree not to copy, modify, or distribute such content (other than Your Information), VizitDoc's copyrights or trademarks. When you give us any content as part of Your Information, you are granting us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right and license to use, reproduce, publish, translate, distribute, perform and display such content (in whole or part) worldwide through the Site as well as on any of our affiliates or partners websites, publications and mobile platform. We need these rights with respect to the content in Your Information in order to host and display your content. If you believe that there is a violation, please notify us at

3.7. We reserve the right to remove any such content where we have grounds for suspecting the violation of these terms and our Privacy Policy or of any party's rights.

4. Eligibility

4.1 You must be 18 years of age or older to use the services provided by VizitDoc or register with us. By using the services, registering with us you abide by the fact that you are 18 years of age or older and you are responsible for all activity and actions related to you or any other person or any other legal entity that you may represent with his/her/their/it’s full consent.

5. Feedback System

5.1 The feedback collected via our platform in electronic medium from each consultations with doctors will be protected with end to end encryption so that no other user or doctor or clinic or us will be able to view such feedbacks.

5.2 You as a doctor or clinic agree that the content of the feedback may be offensive or objectionable. VizitDoc is not responsible for such content. You may chose to get in touch with us at for bringing such contents to our notice with sufficient content proof against the end user so that we must take necessary measures to prevent such activity in the future.

5.3 You as a patient or end user is solely responsible for giving feedback for your consultation via electronic medium. You should strictly avoid using any foul, abusive or objectionable language against the doctor or the clinic, failing to which your membership on VizitDoc may be suspended, removed or may face other legal consequences.

6. Security

6.1 VizitDoc uses industry level security and encryption to your information stored on our platform. However VizitDoc does not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In such event where you are aware of any unauthorized use or access, you shall immediately inform VizitDoc of such unauthorized use or access. Please safeguard your login credentials and report any actual suspected breach of account to

7. Service Charge & Fees

7.1 For each appointment booked via us for any doctor or other services along with the doctor’s fees(which will be collected according to doctor’s prefered method) or service owner’s fees, VizitDoc will take an amount that will be mentioned before confirming your appointment from user’s end as a service charge to VizitDoc. The mode of payment may include 3rd party payment gateway services and cash payment to the clinics for the end user to avail our services or in some cases either 3rd party payment gateway services or cash payment to the clinics.

7.2 The collection of the service charges from the clinics will be agreed with each clinics with details on a case by case basis.

8. Liabilities

8.1. You agree not to hold VizitDoc or any of its owners, directors, employees, agents responsible or accountable for any of your listing, or information and nor shall we, our owners, directors, employees or agents be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the platform(both Website or Telecommunication) or the content, materials and functions related thereto, the Services, User’s provision of information via the Website or Telecommunication, lost business or lost End-Users, even if we have been advised of the rare possibility of such damages. We also cannot guarantee continuous or secure access to our Services. Accordingly, to the extent legally permitted we exclude all implied warranties, of merchantability, fitness or quality of the Site and our services.

9. Cancellations

9.1. All confirmed appointments of an end user if cancelled from the doctor’s or clinic’s or hospital’s end will be notified and will be given the option to book for a different date or another doctor if available and they ask for this information and service. In case the payment of either service charge or fees is already paid and the appointment gets cancelled from either doctor’s or clinic’s or hospital’s end, we will give them the above mentioned options and if they chose to decline all options and ask for a refund we will process the refund in 2 to 3 weeks. In case of cancellation from patient’s end you(patient or end user) will be charged a cancellation fees upto the amount of service charge already paid.

10. Third party and partner contents

10.1. In addition to the contents mentioned in section 3, VizitDoc may also show contents of it’s partner or third party and may provide the link of the same on its website. You may chose to view such content at your own risk. VizitDoc will not be held responsible for any conflict arising out of such content, whose terms and condition and other policies will be governed by them(third party or partner) which may be different from our’s(VizitDoc).

11. Violations

11.1. In case of any violation of this AUP or the privacy policy by any user (doctor or clinic or hospital or end user), we hold the right to suspend or remove the membership of the user from our Website and other platforms associated with us.

12. Governing Law & Jurisdiction

12.1. This AUP and the Privacy Policy shall be governed and construed in accordance with the laws of the Republic of India and the courts at Silchar, Assam shall have exclusive and complete jurisdiction on all matters and disputes arising out of and relating to the Site.